Disney Cruise Line

Disney Cruise Line will offer guests affected by this decision a future cruise credit or a full refund.
Cruises that are impacted at this time:

  • Disney Magic

    All sailings through December 12th

  • Disney Wonder

    All sailings through December 12th

  • Disney Dream

    All sailings through December 12th

  • Disney Fantasy

    All sailings through December 12th

UPDATE: September 15, 2020. All cruises have cancelled through December 12, 2020.

UPDATE: August 10, 2020: All cruises have been cancelled through October 31, 2020. Disney is now extending the use of client’s future cruise credit to sailings that depart by May 31, 2022

UPDATE: July 23, 2020: Due to the recent extension of the U.S. Centers for Disease Control and Prevention No Sail Order for cruise ships through Sept. 30, 2020, Disney Cruise Line will be cancelling all September sailings.

UPDATE– June 22, 2020: In alignment with today’s announcement from Cruise Lines International Association regarding the voluntary extension of suspended passenger operations from U.S. ports, Disney Cruise Line is cancelling Disney Dream and Disney Fantasy sailings through September 15, 2020.

Additionally, Any cruises booked by August 31, 2020 for sailings through March 31, 2021, Clients can change their sail date up to 15 days prior to departure.

UPDATE: May 29, 2020: The Canadian government recently extended its decision to not allow cruise ships to dock in any Canadian port until October 31.

UPDATE: May 29, 2020: Clients’ cancelled sailings due to COVID-19, were previously offered the choice of either a future cruise credit* equal to 25%, 125% or 150% of their original voyage fare to be used within 15 months of their original sailing or a full refund. Disney is extending the use of their future cruise credit to sailings that depart by March 31, 2022.

Update: May 19, 2020 – Disney Cruise Line Updates for cancelled sailings through July 28

Clients who modified their reservation on a Disney Magic sailing between July 3-26

Clients will receive an additional future cruise creditequal to 25% of their original voyage fare to use toward the reservation they modified. Once the reservation is modified and paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.

Clients who cancelled their reservation on a Disney Wonder sailing between July 1-28, a Disney Dream/Disney Fantasy sailing between June 19-28, or a Disney Magic sailing between July 3-26

Disney Cruise Line is automatically refunding any cancellation fees clients may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

Update: MAY 13, 2020: Disney Cruise Line suspends sailings through July 28

In light of this cancellation, Disney Cruise Line is offering your clients who have paid in full the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to their account.

UPDATE: April 27, 2020 – Disney Cruise Line suspends sailings of Disney Dream and Disney Fantasy through June 18, and Disney Magic through July 2

In light of this cancellation, Disney Cruise Line is offering your  the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to their account.

The cancellation of the three Disney Magic sailings includes Adventures by Disney Cruise Packages booked in conjunction with these cruises. Guests on these sailings will be notified by SeaMail of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise Package.

  • 6/13 9-Night Mediterranean Adventures by Disney Cruise Package
  • 6/22 9-Night Mediterranean Adventures by Disney Cruise Package
  • 7/1 12-Night Mediterranean Adventures by Disney Cruise Package

UPDATE:April 15, 2020 – Suspension of Disney Magic departures extended through June 7, 2020
With the wellbeing of its guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of Disney Magic departures through Sunday, June 7, 2020.

In light of this cancellation, Disney Cruise Line is offering the choice of a 125% future cruise credit to be used for a future sailing within 15 months of the original sail date, or a full refund. The credit has been automatically added to the account.

This affects Disney Cruise Line departures for:

  • May 23 – 7-night Mediterranean
  • May 30 – 7-night Mediterranean
  • June 6 – 7-night Mediterranean

UPDATE: April 10, 2020 – Disney Cruise Line extending suspension of Disney Dream, Disney Fantasy and Disney Magic departures through May 17
Yesterday, the U.S. Centers for Disease Control and Prevention announced it would extend its suspension of cruise departures from the United States. In line with this direction and with the wellbeing of our guests and team members as our top priority, Disney Cruise Line is reaching out to all guests booked on departures of the Disney Dream, Disney Fantasy and Disney Magic through Sunday, May 17, 2020, to advise that these sailings have been cancelled.

This affects the following sailings:

Cancelled Sailings

Disney Fantasy

  • 7-Night Eastern Caribbean from Port Canaveral 5/2
  • 7-Night Western Caribbean from Port Canaveral 5/9
  • 7-Night Eastern Caribbean from Port Canaveral 5/16

Disney Dream

  • 3-Night Bahamas from Port Canaveral  5/1
  • 4-Night Bahamas from Port Canaveral  5/4
  • 3-Night Bahamas from Port Canaveral  5/8
  • 4-Night Bahamas from Port Canaveral 5/11
  • 3-Night Bahamas from Port Canaveral  5/15

Disney Magic

  • 4-Night Bahamas from Miami 4/30
  • 4-Night Bahamas from Miami 5/4
  • 3-Night Bahamas from Miami 5/8
  • 12-Night Transatlantic from Miami to Barcelona 5/11

UPDATE: April 9, 2020 – Disney Wonder bookings moved/cancelled between 1/30-4/5, scheduled to depart 4/29-6/30
Clients originally booked on a Disney Wonder sailing that was scheduled to depart between April 29-June 30, 2020, and moved client’s sail date due to concerns about the new coronavirus (COVID-19), Disney Cruise Line would now like to offer an additional future cruise credit* equal to 25% of the original voyage fare to use toward the reservation that was modified. Once the modified reservation is paid in full, any remaining future cruise credit will be applied to the guests shipboard account as a non-refundable onboard credit. If,  circumstances have changed and guests would like to cancel the reservation they can receive a full refund of the original voyage fare.

Disney Wonder sailings that was scheduled to depart between April 29-June 30, 2020, Disney Cruise Line will automatically refund any cancellation fees guest may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

UPDATE: April 6, 2020 – Disney Wonder Sailings Cancelled Through End of June
The Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. The sailing on the Disney Wonder is scheduled to embark and/or debark in Vancouver and Disney Cruise Line has not been able to secure an alternate homeport. Therefore, it is necessary to cancel the sailing.

In light of this cancellation, Disney Cruise Line is offering the choice of a 125% future cruise credit to be used for a future sailing within 15 months of the original sail date, or a full refund. The credit has been automatically added to the account. Guests and travel agents may place a reservation on hold by applying it as a payment option when booking a new reservation online. The future cruise credit can be added to the booking once you reach the checkout screen.

The following sailings on the Disney Wonder will be cancelled:

  • 9-Night Hawaiian Cruise 4/29
  • 10-Night Hawaiian Cruise 5/8
  • 7-Night Alaska Cruise 5/18
  • 7-Night Alaska Cruise 5/25
  • 7-Night Alaska Cruise 6/1
  • 7-Night Alaska Cruise 6/8
  • 7-Night Alaska Cruise 6/15
  • 7-Night Alaska Cruise 6/22
  • 7-Night Alaska Cruise 6/29

UPDATE : March 30, 2020: Disney Cruise Line to suspend all new departures through April 28, 2020
With the wellbeing of Disney Cruise Line guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020.

In light of this cancellation, Disney Cruise Line is offering clients with cruises already booked during this timeframe the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit will be automatically applied to their account at the start of business on Tuesday, March 31, 2020.

UPDATE: March 26, 2020, *The Future Cruise Credit (FCC) equal to 25% of the original voyage fare is only valid for sailings departing within 15 months of the original sailing. The FCC is applied per person, for one voyage and is non-transferable, non-refundable, and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. Standard cancellation policies and terms and conditions apply to future sailings.

Disney Cruise Line is reaching out to travel professionals whose clients cancelled their reservation between January 30 and March 13, 2020 and were originally scheduled to sail on a cancelled sailing from March 14 to April 12, 2020. Disney Cruise Line is automatically refunding any cancellation fees that clients may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume of expected calls.

UPDATE: March 19, 2020, Beginning yesterday, March 18, 2020, an automatic final payment extension was added to select 2020 summer reservations. Final payments will now be extended out an additional 30 days. (For example, a departure with a final payment due yesterday, March 18, 2020, is now extended to April 17, 2020.)

The impacted sailings are:

  • Disney Dream: Sailing embarking on June 17 – sailings embarking on August 30
  • Disney Fantasy: Sailing embarking on July 18 – sailings embarking on August 31
  • Disney Wonder: Sailing embarking on July 20 – sailings embarking on August 31
  • Disney Magic: Sailing embarking on August 5 – sailings embarking on August 30

The following policies apply:

  • Guests will not be able to complete Online Check-In or book Cruise Activities/Port Adventures if they have not paid in full
  • Disney Cruise LineAir will continue to follow existing policies
    o   Payment will be due at time of final for Flexible Air
    o   Restricted Air is non-refundable once paid
  • The deposit cancellation fee window will shift by 30 days for all non-suite/non-concierge staterooms
    o   There are no changes to the cancellation policy for Suites and Concierge Staterooms

UPDATE: March 18, 2020: An automatic final payment extension was added to select 2020 summer reservations. Final payments will now be extended out an additional 30 days. (For example, a departure with a final payment due yesterday, March 18, 2020, is now extended to April 17, 2020.)

The impacted sailings are:

  • Disney Dream: Sailing embarking on June 17 – sailings embarking on August 30
  • Disney Fantasy: Sailing embarking on July 18 – sailings embarking on August 31
  • Disney Wonder: Sailing embarking on July 20 – sailings embarking on August 31
  • Disney Magic: Sailing embarking on August 5 – sailings embarking on August 30

The following policies apply:

  • Guests will not be able to complete Online Check-In or book Cruise Activities/Port Adventures if they have not paid in full
  • Disney Cruise LineAir will continue to follow existing policies
    o   Payment will be due at time of final for Flexible Air
    o   Restricted Air is non-refundable once paid
  • The cancellation policy will shift by 30 days for all non-suite/non-concierge staterooms
    o   There are no changes to the cancellation policy for Suites and Concierge Staterooms

UPDATE – March 18, 2020:  Disney Wonder currently bypassing Mexican ports and sailing to San Diego
Clients currently sailing on the Disney Wonder, Disney Cruise Line has made the decision to bypass both Puerto Vallarta and Cabo San Lucas and head directly to San Diego. The Disney Wonder will now arrive in San Diego on Thursday, March 19, at approximately 7 a.m. Once the ship docks in San Diego, guests will have two options

  1. Debark the ship on Thursday and end their cruise a day early
  2. Stay onboard and debark on Friday, as originally scheduled.

Due to customs regulations and our priority of keeping everyone on board healthy, once guests leave the ship they will not be able to return.

Given this situation, Disney Cruise Line will refund any port taxes and fees due to missed ports to the original form of payment. Any Disney Port Adventures guests had scheduled in these destinations will be removed from their shipboard account. Additionally, Disney Cruise Line will provide guests with a 40% discount toward any currently open future sailing, which can be combined with the standard onboard offer as long as it is booked using the onboard offer before they disembark.
Due to returning to San Diego a day early, Disney Cruise Line will also provide a 10% voyage refund and a refund of gratuities for the final day of the cruise, regardless of when your clients choose to disembark the ship.

UPDATE  March 15, 2020: Guests with Disney Cruise Line reservations from April 13-May 31, 2020 who were given the option of moving to a hold date are now able to book their new sailing within the next 15 months, instead of the previously announced 12 months.

UPDATE – March 14, 2020: Disney Cruise Line to suspend all new departures through and including April 12, update on sailings departing from Canada
In an abundance of caution, Disney Cruise Line will be suspending all new departures through and including April 12.

Disney Cruise Line will offer guests and travel agents with clients sailing on these cruises the choice of a 125% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If guests or clients select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises. For the cancelled cruise departure dates, Disney Cruise Line will protect travel advisor commissions for those reservations that were on the books and paid in full at the time of cancellation.

 

UPDATE – March 13, 2020: Disney Cruise Line is offering the choice of a 125% cruise credit to be used for a future sailing within 15 months of the original sail date or a full refund for guests and travel agents with guests sailing on the Disney Magic on March 19; Disney Wonder on March 20; Disney Dream on March 16 and 20; and Disney Fantasy on March 21. Guests and travel agents with guests sailing on these cruises will begin receiving a SeaMail shortly with this information:

We would like to offer your clients the choice of a 125% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If they select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises.

UPDATE – March 13, 2020: Given the short notice, if your Clients are booked on the Saturday, March 14, 2020 departures on the Disney Magic and Disney Fantasy, they will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If they select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises.

UPDATE – March 13, 2020: The Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29. Disney Cruise Line is currently evaluating various options and has not made changes to any itineraries. Once a decision is made, Disney Cruise Line will reach out to guests booked on these sailings.