Disney Cruise Line

Disney Cruise Line will offer guests affected by this decision a future cruise credit or a full refund.
Cruises that are impacted at this time:

  • Disney Magic

    March 14-19

    March 19-23

    March 23-28

    March 28-April 2

    April 2-6

    April 6-11

    April 11-16

  • Disney Wonder

    March 20-25

    March 25-29

    March 29-April 5

    April 5-10

    April 10-12

    April 12-19

  • Disney Dream

    March 16-20

    March 20-23

    March 23-27

    March 27-30

    March 30-April 3

    April 3-6

    April 6-10

    April 10-13

  • Disney Fantasy

    March 14-21

    March 21-29

    March 29-April 4

    April 4-11

    April 11-18

UPDATE – March 13, 2020: Disney Cruise Line is offering the choice of a 125% cruise credit to be used for a future sailing within 15 months of the original sail date or a full refund for guests and travel agents with guests sailing on the Disney Magic on March 19; Disney Wonder on March 20; Disney Dream on March 16 and 20; and Disney Fantasy on March 21. Guests and travel agents with guests sailing on these cruises will begin receiving a SeaMail shortly with this information:

We would like to offer your clients the choice of a 125% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If they select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises.

UPDATE – March 13, 2020: Given the short notice, if your Clients are booked on the Saturday, March 14, 2020 departures on the Disney Magic and Disney Fantasy, they will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If they select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises.

UPDATE – March 13, 2020: The Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29. Disney Cruise Line is currently evaluating various options and has not made changes to any itineraries. Once a decision is made, Disney Cruise Line will reach out to guests booked on these sailings.

UPDATE – March 14, 2020: Disney Cruise Line to suspend all new departures through and including April 12, update on sailings departing from Canada
In an abundance of caution, Disney Cruise Line will be suspending all new departures through and including April 12.

Disney Cruise Line will offer guests and travel agents with clients sailing on these cruises the choice of a 125% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If guests or clients select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises. For the cancelled cruise departure dates, Disney Cruise Line will protect travel advisor commissions for those reservations that were on the books and paid in full at the time of cancellation

UPDATE  March 15, 2020: Guests with Disney Cruise Line reservations from April 13-May 31, 2020 who were given the option of moving to a hold date are now able to book their new sailing within the next 15 months, instead of the previously announced 12 months.

UPDATE – March 18, 2020:  Disney Wonder currently bypassing Mexican ports and sailing to San Diego
Clients currently sailing on the Disney Wonder, Disney Cruise Line has made the decision to bypass both Puerto Vallarta and Cabo San Lucas and head directly to San Diego. The Disney Wonder will now arrive in San Diego on Thursday, March 19, at approximately 7 a.m. Once the ship docks in San Diego, guests will have two options

  1. Debark the ship on Thursday and end their cruise a day early
  2. Stay onboard and debark on Friday, as originally scheduled.

Due to customs regulations and our priority of keeping everyone on board healthy, once guests leave the ship they will not be able to return.

Given this situation, Disney Cruise Line will refund any port taxes and fees due to missed ports to the original form of payment. Any Disney Port Adventures guests had scheduled in these destinations will be removed from their shipboard account. Additionally, Disney Cruise Line will provide guests with a 40% discount toward any currently open future sailing, which can be combined with the standard onboard offer as long as it is booked using the onboard offer before they disembark.
Due to returning to San Diego a day early, Disney Cruise Line will also provide a 10% voyage refund and a refund of gratuities for the final day of the cruise, regardless of when your clients choose to disembark the ship.

UPDATE: March 18, 2020: An automatic final payment extension was added to select 2020 summer reservations. Final payments will now be extended out an additional 30 days. (For example, a departure with a final payment due yesterday, March 18, 2020, is now extended to April 17, 2020.)

The impacted sailings are:

  • Disney Dream: Sailing embarking on June 17 – sailings embarking on August 30
  • Disney Fantasy: Sailing embarking on July 18 – sailings embarking on August 31
  • Disney Wonder: Sailing embarking on July 20 – sailings embarking on August 31
  • Disney Magic: Sailing embarking on August 5 – sailings embarking on August 30

The following policies apply:

  • Guests will not be able to complete Online Check-In or book Cruise Activities/Port Adventures if they have not paid in full
  • Disney Cruise LineAir will continue to follow existing policies
    o   Payment will be due at time of final for Flexible Air
    o   Restricted Air is non-refundable once paid
  • The cancellation policy will shift by 30 days for all non-suite/non-concierge staterooms
    o   There are no changes to the cancellation policy for Suites and Concierge Staterooms

UPDATE: March 19, 2020, Beginning yesterday, March 18, 2020, an automatic final payment extension was added to select 2020 summer reservations. Final payments will now be extended out an additional 30 days. (For example, a departure with a final payment due yesterday, March 18, 2020, is now extended to April 17, 2020.)

The impacted sailings are:

  • Disney Dream: Sailing embarking on June 17 – sailings embarking on August 30
  • Disney Fantasy: Sailing embarking on July 18 – sailings embarking on August 31
  • Disney Wonder: Sailing embarking on July 20 – sailings embarking on August 31
  • Disney Magic: Sailing embarking on August 5 – sailings embarking on August 30

The following policies apply:

  • Guests will not be able to complete Online Check-In or book Cruise Activities/Port Adventures if they have not paid in full
  • Disney Cruise LineAir will continue to follow existing policies
    o   Payment will be due at time of final for Flexible Air
    o   Restricted Air is non-refundable once paid
  • The deposit cancellation fee window will shift by 30 days for all non-suite/non-concierge staterooms
    o   There are no changes to the cancellation policy for Suites and Concierge Staterooms

UPDATE: March 26, 2020, *The Future Cruise Credit (FCC) equal to 25% of the original voyage fare is only valid for sailings departing within 15 months of the original sailing. The FCC is applied per person, for one voyage and is non-transferable, non-refundable, and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. Standard cancellation policies and terms and conditions apply to future sailings.

Disney Cruise Line is reaching out to travel professionals whose clients cancelled their reservation between January 30 and March 13, 2020 and were originally scheduled to sail on a cancelled sailing from March 14 to April 12, 2020. Disney Cruise Line is automatically refunding any cancellation fees that clients may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume of expected calls.

UPDATE : March 30, 2020: Disney Cruise Line to suspend all new departures through April 28, 2020
With the wellbeing of Disney Cruise Line guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020.

In light of this cancellation, Disney Cruise Line is offering clients with cruises already booked during this timeframe the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit will be automatically applied to their account at the start of business on Tuesday, March 31, 2020