Disney Cruise Line - The Curated Travel Collection, LLC

UPDATE: AUGUST 16, 2021 – The Disney Fantasy will resume sailing beginning Sept. 11, 2021.
Disney Cruise Line is making several changes to upcoming Disney Fantasy voyages, including the cancellation of one sailing and the modification of four itineraries.

The 7-night sailing on Sept. 4, 2021, will be canceled. The following Guest Recovery actions will be taken:
If paid in full, 125% Future Cruise Credit.
If not paid in full, full refund.

Additionally, Disney Cruise Line is converting four Disney Fantasy sailings from 7-night cruises to 4-night cruises for the following dates:

Original 7-Night Cruises Converting to 4-Night Cruises New itineraries have two stops at Disney’s Castaway Cay; no other ports of call on these sailings.
Original Date	New Sail Dates
Sept. 11, 2021	Sept. 11-15, 2021
Sept. 18, 2021	Sept. 18-22, 2021
Sept. 25, 2021	Sept. 25-29, 2021
Oct. 2, 2021	Oct. 2-6. 2021

UPDATE: MAY 16, 2021 – Disney Cruise Line has canceled all Disney Dream and Disney Fantasy sailings through July 2021, and all Disney Wonder sailings through July 12, 2021.

UPDATE: April 6, 2021 – Disney Cruise Line extends suspensions of all departures through June 2021, and Disney Magic European sailings through Sept. 19, 2021

UPDATE: February 24, 2021 – Disney Cruise Line extends suspension of all departures through May and Disney Magic cruised through August 10, 2021.

UPDATE: January 27, 2021 – Disney Cruise Line Extends Suspension of All Departures through April and Select Disney Magic and Disney Wonder Sailings in May

Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully preparing for a return to service following the guidelines issued by the U.S. Centers for Disease Control and Prevention (CDC). As we continue to refine our protocols and await further technical guidance from the CDC, we are cancelling all sailings through April 2021 and select sailings onboard the Disney Magic and Disney Wonder in May.

Sailings are cancelled aboard the Disney Fantasy through April 24; the Disney Dream through April 30; the Disney Magic through May 6 and Disney Wonder through May 12.

Additionally, as previously shared, based on the conditional sail order provided by the U.S. Centers for Disease Control and Prevention, Disney Cruise Line must cancel sailings longer than 7 nights.

We are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund.

UPDATE: JANUARY 22, 2021: Temporary final payment extension
Beginning, Jan. 22, 2021, a temporary final payment extension was added to Disney Cruise Line sailings through Aug. 31, 2021. In addition, we are temporarily relaxing our cruise cancellation fee schedule for sailings through Aug. 31, 2021.

UPDATE: JANUARY 12, 2021: Extension of Disney Cruise Line Cancellations.

As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings through March 2021.

UPDATE: DEC 16, 2020 – Final payment extension & Cancellation Policy Update

Beginning, Dec. 16, 2020, a temporary final payment extension was added to Disney Cruise Line sailings through July 31, 2021. In addition, they are temporarily relaxing the cruise cancellation fee schedule for sailings through July 31, 2021. Finally, Disney Cruise Line has recently extended its temporary Cruise Date Flexibility option, allowing them the option to change their sail day up to 15 days prior to their cruise.

UPDATE: Dec. 11 – Disney Cruise Line Cancels Some Scheduled Sail Itineraries Longer than Seven Nights

Our team at Disney Cruise Line remains focused on the health and well-being of our guests and team members. Based on the conditional sail order provided by the U.S. Centers for Disease Control and Prevention, Disney Cruise Line must cancel sailings longer than seven nights. This cancellation includes the 13-Night Transatlantic sailing onboard the Disney Magic on May 9, 2021, the 9-Night Alaska sailing onboard the Disney Wonder on June 28, 2021 and the 9-Night Southern Caribbean Sailing onboard the Disney Fantasy.

We are offering affected Guests that have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your clients’ account, and can be applied as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far. Affected Guests and travel professionals will receive an email from Disney Cruise Line outlining details and next steps.

Additionally, Guests booked on the June 28, 2021 9-night Alaska Disney Wonder sailing are eligible for a 10% discount** when booking the following 7-night replacement cruise.

June 28 – July 5, 2021 7-night Alaska sailing

Monday Vancouver, Canada

Tuesday Day at sea

Wednesday Dawes Glacier, Alaska

Thursday Skagway, Alaska

Friday Juneau, Alaska

Saturday Ketchikan, Alaska

Sunday Day at sea

Monday Vancouver, Canada

Guests booked on the July 22, 2021 9-night Southern Caribbean Disney Fantasy sailing are eligible for a 10% discount*** when booking one or both of the following replacement cruises.

July 22 – July 25, 2021 3-night Bahamian sailing

Thursday Port Canaveral, Florida

Friday Nassau, The Bahamas

Saturday Disney Castaway Cay

Sunday Port Canaveral, Florida

July 25 – July 31, 2021 6-night Western Caribbean sailing

Sunday Port Canaveral, Florida

Monday Day at sea

Tuesday Cozumel, Mexico

Wednesday Costa Maya, Mexico

Thursday Day at sea

Friday Disney Castaway Cay

Saturday Port Canaveral, Florida

These replacement sailings will open for sale on Dec. 21, 2020.

A SeaMail about this will be going out today. You’ll find a sample of the message being sent at the bottom of this post.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process.

*The Future Cruise Credit (FCC) is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to May 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

**This exclusive 10% discount offer is only available to Guests previously booked on the June 28, 2021, 9-night Alaska sailing and is only valid for the June 28, 2021, 7-night Alaska replacement sailing. The 10% discount is applied per person and is non-transferable, non-refundable and has no cash value. This discount can be used in conjunction with the onboard booking offer, but is not combinable with any other discounts or Category with Restrictions staterooms (IGT, OGT, VGT). Standard prevailing rates apply and Guests are responsible for any balance due after the discount has been applied. Standard cancellation policies and terms and conditions apply to future sailings.

***This exclusive 10% discount offer is only available to Guests previously booked on the July 22, 2021, 9-night Southern Caribbean sailing and is only valid for the July 22, 2021, 3-night Bahamian and July 25, 2021, 6-night Western Caribbean replacement sailings. The 10% discount is applied per person and is non-transferable, non-refundable and has no cash value. This discount can be used in conjunction with the onboard booking offer, but is not combinable with any other discounts or Category with Restrictions staterooms (IGT, OGT, VGT). Standard prevailing rates apply and Guests are responsible for any balance due after the discount has been applied. Standard cancellation policies and terms and conditions apply to future sailings.

Seamail for Guests on the following sailings:

Disney Magic 05/09/21 – 13-night Transatlantic

Dear [Guest who booked with a Travel Agent],

All of us at Disney Cruise Line hope you and your family are staying well. Our team remains focused on the health and well-being of our Guests and team members.

Based on the conditional sail order provided by the U.S. Centers for Disease Control and Prevention, Disney Cruise Line must cancel sailings longer than seven nights. Unfortunately, this means that your sailing has been cancelled.

We are offering affected Guests that have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding during these times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,

Cast & Crew

Disney Cruise Line

Seamail for Guests on the following sailings:

Disney Wonder 06/28/21 – 9-night Alaska

Dear [Guest who booked with a Travel Agent],

All of us at Disney Cruise Line hope you and your family are staying well. Our team remains focused on the health and well-being of our Guests and team members.

We are offering affected Guests that have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Additionally, we are offering you a 10% discount** on the following 7-night cruise that is replacing your cancelled sailing:

June 28 – July 5, 2021 7-night Alaska sailing

Monday Vancouver, Canada

Tuesday Day at sea

Wednesday Dawes Glacier, Alaska

Thursday Skagway, Alaska

Friday Juneau, Alaska

Saturday Ketchikan, Alaska

Sunday Day at sea

Monday Vancouver, Canada

This 7-night Alaska sailing will open for sale on December 21, 2020. Please contact your travel agent on or after this date and reference your cancelled voyage if you would like to take advantage of this exclusive 10% discount offer.

Thank you for your patience and understanding during these times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,

Cast & Crew

Disney Cruise Line

**This exclusive 10% discount offer is only available to Guests previously booked on the June 28, 2021, 9-night Alaska sailing and is only valid for the June 28, 2021, 7-night Alaska replacement sailing. The 10% discount is applied per person and is non-transferable, non-refundable and has no cash value. This discount can be used in conjunction with the onboard booking offer, but is not combinable with any other discounts or Category with Restrictions staterooms (IGT, OGT, VGT). Standard prevailing rates apply and Guests are responsible for any balance due after the discount has been applied. Standard cancellation policies and terms and conditions apply to future sailings.

Seamail for Guests on the following sailings:

Disney Fantasy 07/22/21 – 9-night Southern Caribbean

Dear [Guest who booked with a Travel Agent],

All of us at Disney Cruise Line hope you and your family are staying well. Our team remains focused on the health and well-being of our Guests and team members.

We are offering affected Guests that have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Additionally, we are offering you a 10% discount** on the following two cruises that are replacing your cancelled sailing:

July 22 – July 25, 2021 3-night Bahamian sailing

Thursday Port Canaveral, Florida

Friday Nassau, The Bahamas

Saturday Disney Castaway Cay

Sunday Port Canaveral, Florida

July 25 – July 31, 2021 6-night Western Caribbean sailing

Sunday Port Canaveral, Florida

Monday Day at sea

Tuesday Cozumel, Mexico

Wednesday Costa Maya, Mexico

Thursday Day at sea

Friday Disney Castaway Cay

Saturday Port Canaveral, Florida

These two sailings will open for sale on December 21, 2020. Please contact your travel agent on or after this date and reference your cancelled voyage if you would like to take advantage of this exclusive 10% discount offer.

Thank you for your patience and understanding during these times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,

Cast & Crew

Disney Cruise Line

**This exclusive 10% discount offer is only available to Guests previously booked on the July 22, 2021, 9-night Southern Caribbean sailing and is only valid for the July 22, 2021, 3-night Bahamian and July 25, 2021, 6-night Western Caribbean replacement sailings. The 10% discount is applied per person and is non-transferable, non-refundable and has no cash value. This discount can be used in conjunction with the onboard booking offer, but is not combinable with any other discounts or Category with Restrictions staterooms (IGT, OGT, VGT). Standard prevailing rates apply and Guests are responsible for any balance due after the discount has been applied. Standard cancellation policies and terms and conditions apply to future sailings.

UPDATE: Dec. 4 – Disney Cruise Line Extends Suspension of All Departures through February 2021

Our team at Disney Cruise Line remains focused on the health and well-being of our guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working together with industry partners on a path to resuming operations.

As we continue to refine our protocols for our eventual return to service, we have decided to cancel all departures through February 28, 2021. Sailings are cancelled onboard the Disney Magic through Feb. 25, Disney Wonder and Disney Dream through Feb. 26 and Disney Fantasy through Feb. 27.

Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. Affected Guests and travel professionals will receive an email from Disney Cruise Line outlining details and next steps.

A SeaMail about this will be going out today. Below is a sample of the message being sent.

SEAMAIL FOR GUESTS ON CANCELLED VOYAGES THROUGH THE FOLLOWING SAILINGS: DISNEY DREAM THROUGH 2/26

DISNEY MAGIC THROUGH 2/25

DISNEY WONDER THROUGH 2/26 (14-NIGHT PANAMA CANAL)

DISNEY FANTASY THROUGH 2/27

Dear [Guest Name],

All of us at Disney Cruise Line hope you and your family are staying well.

Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members.We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working towardresuming operations. As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings departing through February 2021.

In light of this cancellation, we are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to May 31, 2022, or a full refund. The credit hasautomatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding during these challenging times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,

Cast & Crew

Disney Cruise Line

SEAMAIL FOR GUESTS WHO CANCELLED BETWEEN 1/30-12/10 AND ORIGINALLY ON A CANCELLED SAILING THROUGH [FUTURE DATE]

Dear [Guest Name],

All of us at Disney Cruise Line hope you and your family are staying well.

Our records indicate that you were originally booked on a sailing that was scheduled to depart in February 2021, and that you cancelled your sail date due to concerns about COVID-19. We would like you to know that we are automatically refunding any cancellation fees you may have been charged. This refund will be processed back to the original form of payment.

If you have any questions, please contact your travel agent.

Thank you for your patience and understanding during these challenging times. We look forward to welcoming you aboard in the future.

Sincerely,

Cast & Crew

Disney Cruise Line

______________________________

UPDATE Nov. 23 – Disney Cruise Line Extends Suspension of All Departures through January 2021
Our team at Disney Cruise Line remains focused on the health and well-being of our guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working together with industry partners on a path to resuming operations.

As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings through January 2021. Sailings are cancelled on board the Disney Fantasy through January 30, Disney Wonder through January 27, Disney Magic through January 28 and the Disney Dream through January 29.

Guests who booked their reservation through a third party should contact them directly with any questions.

A SeaMail about this will be going out today. Below is a sample of the message being sent.

Dear [Guest Name]

Disney Cruise Line Extends Suspension of All Departures through January 2021
Our team at Disney Cruise Line remains focused on the health and well-being of our guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working together with industry partners on a path to resuming operations.

Guests who booked their reservation through a third party should contact them directly with any questions.

A SeaMail about this will be going out today. Below is a sample of the message being sent.

Dear [Guest Name]

All of us at Disney Cruise Line hope you and your family are staying well.

Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working toward resuming operations. As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings departing through January 2021.

In light of this cancellation, we are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding during these challenging times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,

Cast & Crew
Disney Cruise Line

_________________________________

UPDATE Nov. 20 – Cruise Date Flexibility Offer Extension
Effective immediately, Disney Cruise Line is extending the Cruise Date Flexibility Offer to December 31, 2020.

Guests and Travel Agents with a new or existing reservation made by December 31, 2020, for a cruise occurring on or before May 31, 2021, will have the ability to change their sail date up to 15 days prior to embarkation with no sail date change fee applied. Previously, reservations had to be made before November 30, 2020, with a departure date on or before May 31, 2021.

The new Cruise Date Flexibility terms are as follows:

Offer is for new bookings made by December 31, 2020, and existing bookings (within departure date window)
Applicable to cruises departing through May 31, 2021
Guests can change their sail date up to 15 days prior to their cruise, for any cruise departing through May 31, 2022

Updated language regarding this policy has been added to the Disney Travel Agents website.

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UPDATE Nov. 3 – Disney Cruise Line Extends Suspension of All Departures through December 31, 2020
Our team at Disney Cruise Line remains focused on the health and well-being of our guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working together with industry partners on a path to resuming operations.

As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings through December 2020. Sailings are cancelled on board the Disney Fantasy through December 26; Disney Wonder and Disney Magic through December 30; and the Disney Dream through December 31.

Guests who booked their reservation through a third party should contact them directly with any questions.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process

A SeaMail about this will be going out today. Below is a sample of the message being sent.

SAMPLE GUEST EMAIL
Dear [Guest who booked with a Travel Agent],

All of us at Disney Cruise Line hope you and your family are staying well.

Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working together with industry partners on a path to resuming operations. As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings through December 2020.

In light of this cancellation, we are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding during these challenging times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,
Cast & Crew
Disney Cruise Line

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UPDATE SEPT. 15 – Disney Cruise Line Extends Suspension of All Departures through at least December 6, 2020
As we continue to refine health and safety protocols for our future return to service and await further direction from the U.S. Centers for Disease Control and Prevention (CDC), Disney Cruise Line has decided to further extend its suspension of new sailings.

Sailings onboard the Disney Fantasy will be cancelled through December 6; the Disney Dream and Disney Wonder through December 11; and the Disney Magic through December 12.

Guests who booked their reservation through a third party should contact them directly with any questions.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process

A SeaMail about this will be going out today. Below is a sample of the message being sent.

SAMPLE GUEST EMAIL

Dear [Guest Name],

All of us at Disney Cruise Line hope you and your family are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.

As we continue to refine health and safety protocols for our future return to service and await further direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line is extending the suspension of [Ship] sailings through [Date]. This means that your sailing has been cancelled.

In light of this cancellation, we are offering Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,
Cast & Crew
Disney Cruise Line

———————–

Update: Aug. 6, 2020 – Disney Cruise Line Sailings Suspended Through Oct. 31, 2020
In alignment with yesterday’s announcement from Cruise Lines International Association regarding the voluntary extension of suspended passenger operations from U.S. ports until at least October 31, 2020, Disney Cruise Line will be cancelling all October sailings, as well as the following November sailings:

Disney Dream: November 1, 2020 (7-night Eastern Caribbean) & November 8, 2020 (5-night Western Caribbean) sailings
Disney Magic: November 1, 2020 (6-night Eastern Caribbean) & November 7, 2020 (5-night Eastern Caribbean) sailings
Disney Wonder: November 1, 2020 (5-night Baja) & November 6, 2020 (14-night Panama Canal) sailings

A SeaMail about this will be going out today.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process.

Below is a sample of the message being sent.

SAMPLE GUEST COMMUNICATION

Dear [Guest],

In alignment with yesterday’s announcement from Cruise Lines International Association regarding the voluntary extension of suspended passenger operations from U.S. ports until at least October 31, 2020, Disney Cruise Line is cancelling all sailings through October 31, 2020. This means that your sailing has been cancelled.

In light of this cancellation, we are offering Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to May 31, 2022, or a full refund. The credit will be automatically added to your account on Friday, August 7, 2020. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online beginning Friday, August 7, 2020. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,
Cast & Crew
Disney Cruise Line

*The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to May 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

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Disney Cruise Line Sailings Suspended Through Sept. 30. 2020
Due to the recent extension of the U.S. Centers for Disease Control and Prevention No Sail Order for cruise ships through Sept. 30, 2020, Disney Cruise Line will be cancelling all September sailings. A SeaMail about this will be going out today.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process.

Below is a sample of the message being sent.

SAMPLE GUEST COMMUNICATION
Dear [Name],

Last week, the U.S. Centers for Disease Control and Prevention announced the extension of the No Sail Order for cruise ships through September 30, 2020. In line with this direction and with the wellbeing of our Guests and team members as our top priority, we are reaching out to let you know that your sailing onboard the {INSERT SHIP NAME} has been cancelled.

In light of this cancellation, we are offering Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit will be automatically added to their account. Once Guests have decided on an alternate sail date, they may contact their travel agent. Their agent may place a reservation on hold for them by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,
Cast & Crew
Disney Cruise Line

*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

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Update: June 19, 2020: Disney Cruise Line Sailings Suspended Through Sept. 15. 2020

In alignment with today’s announcement from Cruise Lines International Association regarding the voluntary extension of suspended passenger operations from U.S. ports, Disney Cruise Line is cancelling Disney Dream and Disney Fantasy sailings through September 15, 2020.

In light of this cancellation, we are offering Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit will be automatically added to their account on Monday, June 22, 2020. Once Guests have decided on an alternate sail date, they may contact their travel agent. Their agent may place a reservation on hold for them by applying this credit as a payment option when booking a new reservation online beginning Monday, June 22, 2020. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process.

Thank you for your and your clients’ patience and understanding. We look forward to welcoming them aboard as soon as we can and making magic for them and their loved ones.

*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to March 31,2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

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UPDATE – June 8, 2020: Disney Magic Sailings Suspended Through October 2, 2020

All of us at Disney Cruise Line hope you and your clients are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.

With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line is extending the suspension of Disney Magic up to and including the October 2, 2020 sailing. This means that your clients’ sailing has been cancelled.

In light of this cancellation, for your clients who are not paid in full, we will automatically refund any payment made toward the booking. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

For your clients who are paid in full, we are offering them the choice of a 125% future cruise credit to be used for a future sailing that commences prior to March 31, 2022, or a full refund. The credit has been automatically added to their account. You may place a reservation on hold for your clients by applying it as a payment option when booking a new reservation online at DisneyTravelAgents.com.

For your clients who purchased the Adventures by Disney Cruise or Escape Package on six of the sailings as part of their vacation, the package will automatically be refunded back to the original form of payment.

Impacted departures include:

8/5 – 8-Night Northern Europe

8/13 – 7-Night Northern Europe

8/20 – 10-Night Northern Europe

8/30 – 7-Night Norwegian Fjords

9/6 – 7-Night British Isles

9/13 – 5-Night Western Europe

10/2 – 10-Night Westbound Transatlantic

Adventures by Disney Cruise or Escape Packages

8/5 – 8-Night Northern Europe: 8/2 Copenhagen Escape and 8/5 Northern Europe Cruise Package

8/13 – 7-Night Northern Europe: 8/10 Copenhagen Escape and 8/13 Northern Europe Cruise Package

8/20 – 10-Night Northern Europe: 8/17 Copenhagen Escape

8/30 – 7-Night Norwegian Fjords: 8/28 London Escape

9/6 – 7-Night British Isles: 9/4 London Escape

9/13 – 5-Night Western Europe: 9/11 London Escape

If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process.

Thank you for your and your clients’ patience and understanding. We look forward to welcoming them aboard as soon as we can and making magic for them and their loved ones.

*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to March 31,2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

UPDATE – June 2, 2020: Disney Wonder Sailings Cancelled Through Sept. 14, 2020

As you may be aware, the Canadian government recently extended its decision to not allow cruise ships to dock in any Canadian port until October 31. As a result, Disney Cruise Line is reaching out to your Clients who were originally scheduled on a sailing of the Disney Wonder that was schedule to depart between Aug. 3 and Sept. 14, 2020, to notify them that these sailings have been cancelled.

For your clients who purchased the Adventures by Disney Alaska Cruise package on the Aug. 2 or Aug. 10 sailings as part of their vacation, the package will automatically be refunded back to the original form of payment.

Impacted sailings include:

8/3 – 7 Night Alaska
8/10 – 7 Night Alaska
8/17 – 7 Night Alaska
8/31 – 7 Night Alaska
9/7 – 7 Night Alaska
9/14 – 4 Night Pacific Coast from Vancouver to San Diego

If you have any questions or wish to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process.

Thank you for your and your clients’ patience and understanding. We look forward to welcoming them aboard as soon as we can and making magic for them and their loved ones.

*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to March 31,2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

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UPDATE: May 19, 2020 – Disney Cruise Line Updates for sailings through July 28

Disney Cruise Line is reaching out to your Clients who were originally booked on a departure through July 28, 2020, and who moved or cancelled their sail date due to concerns about COVID-19. Since then, with the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, we have cancelled these sailings.

For your Clients who modified their reservation and were on a Disney Magic sailing between July 3-26

We would now like to offer your Clients an additional future cruise credit^*equal to 25% of their original voyage fare to use toward the reservation they modified. Once your Clients’ modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.

If your Clients’ circumstances have changed and they would now like to cancel the reservation they modified, they may do so for a full refund of the original voyage fare they paid.

To take advantage of this offer, please contact a member of our reservation team at 1-866-325-2112 or 407-566-3510. Guests requesting a refund should know that any refunds will be processed in our normal course of business, but may be delayed due to the high volume.

For your Clients who cancelled their reservation and were on a Disney Wonder sailing between July 1-28, a Disney Dream/Disney Fantasy sailing between June 19-28, or a Disney Magic sailing between July 3-26

Disney Cruise Line is automatically refunding any cancellation fees your Clients may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

Commission on these reservations will be protected following our standard policy (50%, 75% or 100% of the voyage fare) and is based on when the booking cancelled. If the reservation is moved to a new sail date or hold date, commission is protected at 100%.

*The Future Cruise Credit is equal to 25% of your clients’ original voyage fare and is only valid for sailings departing within 15 months of their original sailing. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable, and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

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UPDATE – MAY 13, 2020: Disney Cruise Line suspends sailings through July 28

Disney Cruise Line is reaching out to your clients who were originally booked on departures through July 28, 2020, to advise that these sailings have been cancelled.

In light of this cancellation, Disney Cruise Line is offering your clients who have paid in full the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to their account. You may place a reservation on hold for your clients by applying it as a payment option when booking a new reservation on the Disney Travel Agents website.

For clients who have not paid in full, Disney Cruise Line will be automatically refunding any payment made toward their booking. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

The cancellation of the two Disney Magic sailings and three Disney Wonder sailings include Adventures by Disney Cruise Packages booked in conjunction with these cruises. Guests on these sailings will be notified by SeaMail of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise Package. There is no action needed on their part, as we are advising in the SeaMail that the Adventures by Disney component has been cancelled and will be included in their refund.

Impacted departures include:

Disney Dream

6/21 – 5-Night Bahamas
6/26 – 5-Night Bahamas
7/1 – 4-Night Bahamas
7/5 – 5-Night Bahamas
7/10 – 3-Night Bahamas
7/13 – 4-Night Bahamas
7/17 – 3-Night Bahamas
7/20 – 4-Night Bahamas
7/24 – 3-Night Bahamas
7/27 – 4-Night Bahamas

Disney Fantasy

6/20 – 7-Night Western Caribbean
6/27 – 9-Night Southern Caribbean
7/6 – 5-Night Western Caribbean
7/11 – 7-Night Eastern Caribbean
7/18 – 7-Night Western Caribbean
7/25 – 7-Night Eastern Caribbean

Disney Magic

7/13 – 5-Night Mediterranean
7/18 – 7-Night Western Europe
7/25 – 11-Night Northern Europe

Disney Wonder

7/6 – 7-Night Alaska
7/13 – 7-Night Alaska
7/20 – 7-Night Alaska
7/27 – 7-Night Alaska

Adventures by Disney Cruise Packages

7/13 – 5-Night Mediterranean Adventures by Disney Cruise Package
7/25 – 11-Night Northern Europe Adventures by Disney Cruise Package
7/6 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
7/13 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
7/27 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package

If you need to speak to someone directly, please contact a member of the Disney Cruise Line reservation team at 1-866-325-6685 or 407-566-7797.

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process.

*Disney Magic Sailings: The Future Cruise Credit is equal to 125% of the original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing within 15 months of the original sailing. The original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value and may be divided across multiple sailings. Standard prevailing rates apply, and Guests are responsible for any balance due after the FCC has been applied. If Guests end up not being able to use the FCC, they will be eligible for a refund up to the amount of the original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received an FCC are not eligible for an additional FCC.

*Disney Dream and Disney Fantasy Sailings: The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing within 15 months of your original sailing. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.