The Mouse Experts Terms and Conditions
Prices
Disney Ticket Store Terms & Conditions Tickets are nonrefundable and revocable. All prices are in US dollars.
Professional service packages (if included) are non-refundable. Please speak to your travel advisor about travel insurance plans that could include this service.
Booking Procedures
Ticket orders are not accepted until confirmed with confirmation number. Due to various restrictions and limitations, tickets cannot be shipped to all locations. Title to the tickets passes upon delivery of the tickets in Lake Buena Vista, Florida to the shipper. The recipient is responsible for any duty or custom charges or expenses. Persons who are requesting tickets to be shipped to friends or family members outside the USA should so note.
Ticket Information
Each ticket admits one person. Each ticket is nontransferable and must be used by the same person on any and all days. Disney is not responsible for lost or stolen tickets. Parks, attractions or entertainment may change operating hours; close due to refurbishing, capacity, low demand, weather, special events or other reasons; and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. Unless otherwise specifically stated, tickets are not valid for special or premium events or other activities which are separately priced. Tickets are not valid for any park commencing operation after November 1, 2019. It is agreed between owners of the Walt Disney World® Resort and ticket users that all claims for injury or loss arising incident to presence on owners’ property shall be litigated in Florida. The owners of the Walt Disney World® Resort reserve the right to refuse admittance to any person or persons.
Persons under the age of 14 years must be accompanied by someone 14 years of age or older while attending Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios®, Disney’s Animal Kingdom® Theme Park, NBA Experience, Disney’s Blizzard Beach Water Park, or Disney’s Typhoon Lagoon Water Park. Please see park rules at https://disneyworld.disney.go.com/park-rules/
Tickets may not be resold. Disney reserves the right to cancel the sale of any unshipped tickets.
These Terms and Conditions for Ticket Orders are subject to change by Disney Destinations, LLC.
Payment Procedures
All sales of tickets take place in and are consummated in the State of Florida. These Terms and Conditions for Ticket Orders shall be governed by the laws of the State of Florida, without giving effect to any principles of conflicts of law.
For ticket only purchases, the total cost is due at the time of booking for the reservation to be confirmed. The deposit is determined by the destination vendor. All payments are due according to the payment requirements for each destination vendor. Gifts cards and credit cards should be kept until travel is complete Most travel require that refunds go back to the original form of payment.
Cancellation and Refund Policy
Disney Ticket Store Terms & Conditions Tickets are nonrefundable and revocable. Any refunds allowed by a destination vendor is its sole discretion and they reserve the right to make refunds in accordance with the method that payment was received.
Change Fees and Changes to Tickets Made Prior to Guest Arrival
If changes are made to the tickets, including but not limited to, changes to travel dates or ticket types, tickets are subject to the Terms and Conditions applicable to tickets at the time the change to the tickets is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
Destination vendors reserve the right to restrict changes to any reservation.
Attractions, Tickets, and Features
Parks, restaurants, attractions, recreation, FastPass+ (if applicable) selections, entertainment, and other products, services, or items are subject to change without notice, cancellation, and may close temporarily due to rehabilitation, refurbishing, capacity, seasonal, inclement weather, or special events and may otherwise change or be discontinued without notice and without liability to the owners of the destination vendor nor The Curated Travel Collection, LLC. Ticket media is not valid for special or premium events or other activities which are separately priced. Admission entitlements are non-transferrable and must be used by the same person on any and all days. Age restrictions apply for access to certain facilities.
Features for all packages are subject to change and may be based on features available on date of guest arrival, not those in effect at time the reservation is made.
General Conditions and Responsibility
The Curated Travel Collection, LLC, its divisions, directors, officers, employees, independent contractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through our agency, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. Terms and Conditions are subject to change by the destination vendors without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.
Travel Insurance
Unforeseen circumstances may force cancellation of your vacation. Travel insurance provides protection & peace of mind. We can assist you in comparing the policies available. If you haven’t already purchased traveler’s insurance with us, please contact us for more information. If you declined the insurance when initially booking and decide to purchase it afterwards, you may not qualify for coverage of pre-existing conditions. Please verify prior to purchase.
Independent Contractor Notice
This is to make sure that you are aware that you may have made your travel reservation through an independent contractor of The Curated Travel Collection, LLC. Such person operates as an affiliate of our company but operates from a remote location. This person’s contact information is listed on top of this invoice. Our office can be reached at 1-877-80MOUSE or by email at info@themouseexperts.com.